This opportunity has now been filled

Head of Collections and Recoveries

About the role

Startline is a leading provider of specialist finance solutions to the UK motor finance market, working with prominent franchised and independent dealers and specialist intermediaries. Using a unique mix of technology, financial acumen and human skills, Startline help motor dealers transact with a wide range of potential customers, offering sensible rates and highly attractive terms. The Startline digital platform is at the heart of the business.

With an experienced Senior Management Team, operating within a strong governance, internal control and risk discipline framework, the company is enjoying a sustained period of organic growth.

Having successfully operated an outsourced model for certain functions of the business since inception, the Board have taken the strategic decision to bring the Collections and Recoveries team in-house. This has created the need to appoint an experienced Head of Collections and Recoveries.

The Head of Collections and Recoveries will initially be responsible for leading efforts to insource the servicing of the portfolio and, thereafter, will be responsible for optimising portfolio performance through highly effective collections activity and maximised recoveries, where appropriate.

Key responsibilities include:

  • Design and implementation of systems, procedures, policies and people to deliver a high performing Collections and Recoveries team
  • Shape and adapt collections strategy to maximise cash collected using all resources available and optimising customer outcomes
  • Ensure the development and achievement of short, medium and long-term plans for collection and recovery activities aligned to business priorities
  • Bring leadership, operational excellence, project management and a highly analytical approach to Collections and Recoveries

Candidates should be highly strategic, with excellent influencing, stakeholder management and communication skills. Interesting candidates will combine technical ability and track record with high potential and outstanding leadership qualities.

The Head of Collections and Recoveries will be based in Glasgow and will report directly to the Chief Risk Officer. Interested candidates should live within a commutable distance of Glasgow or be prepared to relocate for this role. Please send CV, with full remuneration details, to Graham Burns at

For a confidential conversation, please call 0131 539 7087.