31 October 2016
University of Edinburgh Business School launches Centre for Service Excellence
The launch of the new centre was marked with an Inaugural Conference on Friday 28th October 2016 chaired by Susan Deacon, Assistant Principal External Relations, The University of Edinburgh and Chair of IOD Scotland. The contributors were: Christian Gronroos, Emeritus Professor of Service and Relationship Marketing, Hanken School of Economics Scott Black, Managing Director, FWB […]
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